Terms of Service

Last Updated: October 25, 2026

LogoArtX (“Company”, “we”, “our”, “us”) has created hand-drawn artwork since 2017 and now operates as a registered business, LogoArtX LLC, a Wyoming, USA limited liability company. We provide the following creative services:
• Pencil Sketch (Hand-drawn artwork)
• Pet Portraits
• Custom Portraits

This Legal Notice confirms and clarifies our official service terms, proof of process, and the responsibilities of both the Company and the Client.

1. OWNERSHIP & ORIGINALITY
All pencil sketches are hand-drawn original artworks created by our professional artists. No AI or machine-generated tools are used. Each sketch represents hours of skilled manual craftsmanship.

2. PRICES AND PAYMENT
• All prices are in United States Dollars (USD).
• Prices depend on artwork size and number of subjects, as shown on our Pricing page.
• A 12% service fee is added to the artwork price (see Section 3, Service Fee). The full amount, including the service fee, is shown before you pay.
• Full payment for the artwork and the service fee is required before we begin the pencil sketch process.
• Shipping is charged separately, after you approve your scanned preview and before the original artwork is dispatched.
• Payments are processed securely by Stripe. Accepted methods include major credit and debit cards, Apple Pay, Google Pay, PayPal, US bank account, Cash App Pay, Afterpay, Klarna, Zip, Amazon Pay, Alipay, WeChat Pay and crypto, depending on your location and eligibility. Buy-now-pay-later plans (Afterpay, Klarna, Zip) are provided by those companies under their own terms.
• Charges appear on your card statement under the name LogoArtX or a similar descriptor.

3. SERVICE FEE
A service fee of 12% of the artwork price is added to every order. This fee covers order handling, reference photo review, preparation and scanning of your preview, and customer support. The service fee is charged the same way whatever payment method you use. It is not a surcharge for paying by credit card. The fee amount and your total in USD are shown on the order page before you pay. The service fee is refunded in full whenever the artwork price is refunded under Section 7.

4. CLIENT APPROVAL PROCESS
• After completing the pencil sketch, we send a scanned preview to the client.
• Once the client approves the sketch, it is considered “final.”
• After approval, no revisions, alterations, or modifications can be made.

5. SHIPPING PROCESS
• Shipping ($75–$85, tracked) is paid after you approve your preview, before the original is dispatched.
• We ship worldwide, mainly USA, UK and Europe. Originals arrive in 7–14 days after dispatch.
• The client must provide an accurate shipping address.
• Once shipped, LogoArtX LLC is not responsible for delays caused by courier or customs.
• If a parcel is lost or arrives damaged, contact us within 7 days of delivery with photos and we will work with the carrier on a claim and agree a fair resolution with you.
• EU/UK and other international customers may owe import VAT or customs duties on delivery. These are not included in our prices and are not refundable by us.
Before we begin, please share every detail you want included (photo, names, background, size and number of subjects). Your portrait is hand-drawn in 3–5 days and we email you a scanned preview before shipping. Because every piece is drawn by hand in pencil, revisions are not available once the sketch is finished.

6. PRIVACY & DATA USAGE
Our collection and use of personal information is described in our Privacy Policy.

7. CANCELLATION & REFUND POLICY
Because each portrait is custom, hand-drawn artwork made to your specifications, it cannot be resold. Our policy is:
• Before work starts: you may cancel your order for a full refund of the artwork price and service fee by emailing [email protected] before we start drawing.
• After work starts: custom artwork that has been started is non-refundable, and the order can no longer be cancelled.
• Refunds are not given for a change of mind or a change in preference.
• Returns: because every piece is custom-made, we do not accept returns, except as described for lost or damaged parcels in Section 5.
• We will refund in full if you were charged twice or charged in error, if we cancel your order or cannot start it for reasons on our side, or if a technical payment error took more than the correct amount.
• Shipping fees are refundable only if the artwork has not been dispatched.
• How refunds are paid: approved refunds are issued to the original payment method within 5–10 business days.
To request a cancellation or refund, email [email protected] with your order name and email address.

8. DISPUTES & CHARGEBACKS
If you have a problem with your order or a charge, please contact us first at [email protected] or +1 307-785-6350. We reply within 24–48 hours and will work with you to resolve the issue.
Your card statement will show the charge under the name LogoArtX or a similar descriptor. If you do not recognize a charge, please contact us before contacting your bank.
If a dispute or chargeback is filed, we will respond through our payment processor with evidence of the order, which may include your order details, approval of the preview, communication records and shipping tracking. We will refund any amount that is owed under these Terms.

9. INTELLECTUAL PROPERTY RIGHTS
• Clients may use the delivered sketch for personal display or gifting.
• Commercial use requires written permission.

10. LIMITATION OF LIABILITY
To the extent permitted by law, LogoArtX LLC’s total liability for any order is limited to the amount you paid for that order. We are not responsible for delays caused by carriers or customs authorities once artwork is dispatched, for client misunderstanding after final approval, or for interruptions caused by third-party payment platforms. Nothing in these Terms limits any rights you have under applicable consumer protection law.

11. GOVERNING LAW
These Terms are governed by the laws of the State of Wyoming, USA.

This legal document serves as proof of our structured, transparent, and compliant service workflow. By placing an order with LogoArtX LLC, the client agrees to all policies written above.

Contact Information
LogoArtX LLC
Established: 2017
525 Randall Ave, Ste 100, PMB 296, Cheyenne, WY 82001
Phone: +1 (307) 785-6350
Email: [email protected]
Website: logoartx.com